Important Update About COVID-19
We have been advised that we have clearance to proceed with normal contact in home deliveries. Carriers understand the importance of safe delivery in light of the developing situation with COVID-19. Therefore, carriers are taking the following steps to ensure that this is the case:
• If a Carrier representative has confirmed first-hand exposure to the COVID-19 coronavirus, they will not report to work for any reason. They will get tested as appropriate, self¬quarantine while awaiting results and follow all medical direction thereafter.
• Any employee who is sick will stay home, even if they have not contracted COVID-19.
• All non-essential business travel has been suspended.
• All personnel who can perform their work remotely are working from home.
Conditions still in place
• Services will resume where possible and with the consent of the final consumer
• The consignee may elect to decline Room of Choice service and instead receive delivery to threshold or garage area
• Should a Consignee refuse delivery (including a downgraded service), the shipper will be held liable for any additional fees including storage fees
• If a consignee does not want to sign the POD (Proof of Delivery), the driver will make a note on their behalf. As always it is CRITICAL that the consignee notifies the driver of any visible damage
• Drivers reserve the right to limit delivery to the garage area if they believe their personal safety may be compromised by entering the residence (reason for any service change will be documented by the driver)
• Should a service level be downgraded by the carrier, Freight Club will reimburse the difference in service level cost.
Shipping & Delivery
WHERE WE SHIP TO
Namesake ships to the contiguous 48 United States only. At this time, we do not ship to Alaska, Hawaii, Puerto Rico or other US Territories, or international destinations.
To shop our products at a retailer, please visit our Store Locator page to find the location nearest you.
|Cribs, Seating and Small Dressers||Small Parcel
|4-8 Business Days|
|Four or more Furniture Pieces (if shipping is upgraded) or Oversize Items*||Large Parcel
(Room of Choice)
|Fabric Swatches||Smart Post/USPS||7-10 Business Days|
*Oversize Items: Tanner 6-Drawer Dresser, Darlington Bookcase, Darlington 6-Drawer Dresser, Foothill-Louis 6-Drawer Dresser, Durham 7-Drawer Dresser.
Shipping times quotes include:
- Up to 2 business days where your order will be processed and prepared for shipment
- Tracking information is sent directly to our system within 24 hours from when the carrier picks up the order at our warehouse
- We unfortunately are unable to expedite orders or provide guarantee delivery dates.
Large parcel service/Room of choice:
- Orders including Oversize Items or 4 or more Furniture Pieces (when upgraded shipping is selected) will be shipped by a large parcel carrier and includes Room of Choice Delivery
- Our delivery carrier will contact the recipient via telephone to schedule a date and time for delivery, please be sure to provide a valid contact number
- Our Room of Choice delivery features a skilled delivery team that will bring your items inside, and place them in the room of your choosing
- Option is only available for Oversize items or Orders of 4 or more furniture goods
- Upstairs carrying limit of two flights of stairs (up to 15 steps each). Freight Elevators for apartments are okay
- Debris removal and assembly is not included in this service
- A signature may be required for your area, in which case the carrier will contact you to make an appointment. Unsuccessful delivery attempts within the agreed appointment time may incur an additional fee. When applicable, please make note of any issues on the paperwork
- Delivery time for these orders is 5-12 days unless otherwise stated. Final local delivery to your home may extend past the ETA date on your shipping confirmation
- Requested weekend appointments may incur additional fees.
- See details above to understand the precautions our carriers are taking to slow the spread of COVID-19.
- Our smallest packages (bedding, wood swatches) ship via Smart Post
- The final delivery is handled by USPS
- Delivery time for these orders is about 7-10 business days
- No signature is required upon delivery for Small Parcel or Smart Post
- Unfortunately, we are unable to upgrade the shipping service or speed
- Items that are made available for pre-order will be shipped once stock becomes available. Please note that while every effort is made to make the product available in the timeline quoted when ordering, this may vary due to stock availability. You will be notified by email when your item has shipped.
Shipping charges are dependent on the total price of your order, please see the chart below.
|CART TOTAL||SHIPPING FEE|
|$0 - 14.99||$5|
|$15 - 299.00||$20|
|$300.00 - 499.99||$40|
|$500.00 - 999.99||$60|
An additional fee of $75 will be automatically added to oversized items due to the extra handling required for delivery. This charge is noted when you add your item to cart.
Oversize Items: Tanner 6-Drawer Dresser, Darlington Bookcase, Darlington 6-Drawer Dresser, Foothill-Louis 6-Drawer Dresser, Durham 7-Drawer Dresser.
An automated tracking email will be sent to the email address submitted with the order.
While placing your order, please check that your shipping address is correct as we're unable to redirect orders once they are on their way to you.
Items may ship from different warehouses. Items ordered together are not always shipped together and may arrive at different times.